Returns & Exchanges
At waterdrop®, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you can return unopened items within 14 days of delivery for a full refund.
Check Eligibility
Ensure your products are unopened, in their original packaging, and within the 14-day return window for food safety compliance.
Initiate Request
Contact our customer support team or visit our online return portal with your order number and email address to receive a return authorization.
Package Your Items
Securely pack the items in their original box and attach the provided shipping label to the outside of the package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing